Welcome to Shared Services Canada

Introduction

At Shared Services Canada (SSC), we deliver network, data centres, email, security and workplace technology to 43 of the larger federal departments and agencies. Our employees support the technology needs of over 200,000 federal employees and handle about 600,000 service tickets, 4,300 business requests and 100,000 incidents a year.

We work behind the scenes to provide the digital backbone of the Government of Canada, the underpinning for providing essential services and programs to Canadians. We play a critical role in making the connections and ensuring services are delivered securely and without delay whether Canadians are crossing the border, checking the weather or getting updates on disaster relief efforts.

Section 1: Our Purpose

SSC is committed to equipping employees across the Government with modern, reliable, and agile services and tools. As technology evolves, so do the needs and expectations of Canadians, which is why the ability to adapt and transform quickly is more critical than ever.

Our Mandate

To modernize and consolidate the Government of Canada’s information technology infrastructure.

Our Vision:

Working together to build a modern, reliable, and secure digital platform for all that meets the needs of today and tomorrow. Read more about Shared Services Canada's enterprise approach

Our Enterprise Approach:

Common IT solutions with a whole-of-government approach that will enhance collaboration, increase reliability and reduce risk.

More information on SSC 3.0

Our three Priorities

• Network and Security:
  Solidify the IT foundation by increasing network reliability and strengthening security

• Collaboration Tools:
  Modernize collaboration tools to enable, engage, and empower employees

• Application Health:
  Adopt cloud and enterprise data centers to improve reliability and reduce risk

Our Building Blocks

• Standards:
  Driven by user communities and business needs

• Services:
  Streamline offerings

• Funding Model:
  Providing incentives to encourage departments to leave legacy systems behind

Our People and Teams

Our people and teams are at the heart of what we do. We want you to enjoy your work and share your creative ideas, frontline knowledge and expertise to help us work together to deliver on SSC’s priorities.

Our Organizational Code

• Become familiar with the SSC Organizational Code. It provides guidance on ethical behaviour and decision making in the context of day-to-day operations.

• The SSC Organizational Code and the Values and Ethics Code for the Public Sector clarify your role and expected behaviours as a public servant.

• Complying with both of these codes is a condition of your employment.

Section 2: Our People

Learn about our workforce, those who make up our fascinating, friendly and diverse culture that supports the federal government's priorities.

Our Senior Leaders

to help you put some faces to the names of our leaders

Our Minister: The Honorable Carla Qualtrough

The Honourable Carla Qualtrough is Minister of Public Services and Procurement and Accessibility.

Committed to equality and inclusion, Minister Qualtrough has practiced human rights law at the federal and provincial levels and is passionate about the power of sport and physical activity to change lives.

She has been President of the Canadian Paralympic Committee and Chair of the Sport Dispute Resolution Centre of Canada. She was also on the Board of the Canadian Centre for Ethics in Sport, and was Vice-Chair of the Delta Gymnastics Society. As an athlete, Minister Qualtrough won three Paralympic and four World Championship medals. Minister Qualtrough has been visually impaired since birth.

She has been named one of Canada’s Most Influential Women in Sport six times, and received a Queen Elizabeth II Diamond Jubilee Medal in 2012.

Our President: Paul Glover

Paul Glover is the President of SSC.

He leads the department on the implementation of SSC 3.0, an enterprise approach, which is focused on enabling the Government to deliver high-value, essential digital services to Canadians, and to provide federal employees with the digital tools they need.

Mr. Glover is the Deputy Minister Champion for Brock University. Over the years, he has served on numerous governing bodies, including the Board of Directors of the Queensway Carleton Hospital, the Mental Health Commission of Canada, Canada Health Infoway, the Advisory Board for the Canadian Institutes of Health Research, and the Queen’s University Board of Directors for the Centre for Water and the Environment. He has also been a member of the National Academies of Science in the U.S.A. and the International Joint Commission.

Our Executive Vice President: Sarah Paquet

Sarah Paquet is SSC’s Executive Vice-President.

She works with the President, Paul Glover, on departmental priorities under SSC 3.0, an enterprise approach. She is focused on increasing employee engagement through informal discussions called Tea with the EVP, as well as through visits to SSC offices across Canada.

Ms. Paquet is the Deputy Minister Champion for the University of Ottawa and an advocate for women in STEM, a topic for which she is highly engaged as SSC’s Women’s Champion. She supports and helps increase awareness on women’s issues and takes a keen interest in mentoring, coaching and removing barriers for women. Sarah also creates and promotes the Standard on Psychological Health and Safety for Post-Secondary Students, led by the Mental Health Commission of Canada and the Canadian Standards Association.

Our Organizational Structure

to help you put some faces to the names of our leaders

• 

  Senior Assistant Deputy Minister, Corporate Services

  Stéphane Cousineau

• 

  Senior Assistant Deputy Minister, Project Management and Delivery

  Louis-Paul Normand

• 

  Senior Assistant Deputy Minister, Networks, Security and Digital Services

  Raj Thuppal

• 

  Associate Assistant Deputy Minister, Networks, Security and Digital Services

  Patrice Nadeau

• 

  Senior Assistant Deputy Minister, Service Delivery and Management

  Greg McKay

• 

  Senior Assistant Deputy Minister, Chief Financial Officer

  Denis Bombardier

• 

  Chief Technology Officer

  Luc Gagnon

• 

  Assistant Deputy Minister, Data Centre Services Branch

  Ken Canam

• 

  Associate Assistant Deputy Minister, Client Executive Directorates

  Acting José Gendron

• 

  Director General, Communications

  Nicolino Frate

• 

  Director General, Strategy

  Mary McKay

• 

  Chief Audit and Evaluation Executive

  Begonia Lojk

• 

  Ombudsman

  Luc Bégin

Our Workforce

Click on the link below to explore our workforce demographics, learn about the people who make up SSC, who we are, where we are...

Workforce demographics

Our Unions

Top Five Things Unions Do for Members:

1. Negotiating salaries and working conditions
2. Workplace representation
3. Protect your rights
4. Government relations
5. Mobilization and communications

• Professional Institute of the Public Service Of Canada (PIPSC)
• Public Service Alliance of Canada (PSAC-GSU)
• Association of Canadian Financial Officers (ACFO)
• Canadian Association of Professional Employees (CAPE)
• Government Services Union (GSU)
• International Brotherhood of Electrical Workers (IBEW)

Section 3: Our Branches

Familiarize yourself with our ever-growing and evolving organization

SSC is composed of 10 branches, each contributing to the mandate of the department in their respective areas of expertise

Communications Branch

The Communications Branch supports SSC’S strategy and objectives through advice and services related to communications and engagement. The branch:

1. provides communications services to the Minister, President and Executive Vice-President

2. manages communications with media and Canadians, and supports corporate messaging to customer organizations and industry stakeholders

3. delivers an employee experience program to engage employees in a dialogue on departmental issues and activities

The Branch also provides stewardship of key policies such as Treasury Board's Policy on Communications and Federal Identity.

Chief Financial Officer Branch

Dedicated to the Department’s financial management and oversight. The Chief Financial Officer is responsible for discharging responsibilities under the Treasury Board Policy on Financial Management. This work is supported by the Deputy Chief Financial Officer, Financial Advisory Services and Comptroller directorates. Chief Financial Officer Branch services include internal and external financial reporting, financial planning, financial systems, financial investment oversight, costing, financial advisory services as well as the management of day-to-day financial transactions.

Corporate Services Branch

Responsible for SSC's internal management and administrative functions, providing services in:

• Human resources

• Procurement and vendor relations

• Chief Information Officer and Departmental Security Officer

• Real property, accommodation and materiel management

• Corporate Secretariat

Chief Technology Officer Branch

CTOB is an innovative, collaborative and customer-oriented organization.

It uses transformative technologies to deliver SSC’s Digital Technology Strategy in support of achieving a modern, secure and digital government.

CTOB is responsible for:

• providing SSC leadership on technology issues;

• managing SSC’s technology research and review role;

• aligning the Department’s technology vision and business strategies;

• driving technological innovation throughout the Department.

• innovation throughout the Department

Data Centre Services Branch

The DCSB is to support partners and partner organizations’ ongoing needs in the delivery of programs and services to Canadians, while improving reliability of applications and infrastructure and reducing risk, through the:

1. Consolidation of data centre sites and IT infrastructure;

2. Optimization and adoption of data centre services and service delivery, including cloud computing services; and,

3. Standardization of technologies and consolidation of licenses.

Networks Security and Digital Services Branch

Responsible for the deployment, maintenance and operations of a cost-effective, modern, reliable and secure network infrastructure including electronic data integration, communications networks, workplace technology devices, telecommunications and digital services, and the GC’s single-email solution.

Office of Audit and Evaluation

Provide assurance and makes recommendations to improve governance, controls, risk management and performance (efficiency, economy and effectiveness) of SSC's operations through internal audits, the relevance and performance of departmental programs, policies, and initiatives through its evaluation function and acts as the focal point for external audit providers.

Project Management and Delivery Branch (PM&D)

From planning to delivery, the PM&D manages all SSC projects.

PM&D uses project management processes, standards and tools that provide sound governance and oversight. Aligned with SSC's customer service delivery model, the project management function helps SSC support Government of Canada objectives.

Service Delivery and Management Branch (SDMB)

Client Executive Directorates are SSC’s client-facing roles and have full accountability for service delivery and client satisfaction

Policing Infrastructure Operations is accountable for the delivery of all SSC services to the Royal Canadian Mounted Police

Service Management Operations manages the day-to-day IT service management activities

SDMB is also responsible for the evolution of SSC’s Service Management Strategy, including the development of enterprise ITSM processes and the new application

Strategy Branch

Communicates SSC priorities and strategic plan to senior leadership across government and within SSC

Leads strategic planning and reporting including the Departmental Plan, Departmental Performance Report, the Management Accountability Framework and Corporate Risk

Manages and administers SSC’s mandate and authorities including those related to the authorization of another department to use SSC mandate

Drafts key Cabinet documents including, Memoranda to Cabinet, Treasury Board Submissions and Orders in Council in support of SSC service delivery program

Delivers change management and design thinking services to Branches and supports SSC’s contribution to the change management agenda across government including files related to creating a culture of customer service

Drives SSC’s strategic policy agenda in both how we work with other departments and support the mandate of the government of the day.

Section 4: Our Environment

We have a culture that promotes and values creativity, collaboration and innovation.

Employee Wellbeing

SSC promotes a healthy and supportive workplace. We want employees to bring their true authentic selves to work and know that it’s okay to have days where you are not yourself.

At SSC we break down the stigma – check out our training on The Working Mind, and the Not Myself Today initiative.

Champions and Networks

SSC supports an inclusive environment where all employees are valued, respected, and encouraged to contribute to their fullest potential. We encourage you to get involved in our Professional Networks, and Human Resources and Workplace Programs

Internal Communications

Communications is important. We want you to have the information that you need to be informed on the latest inform from SSC and the Government of Canada. We have regular international communications through daily emails, communiqués, Pizza with the President, Tea with the EVP, our internal website, and social media.

Career Development

SSC provides opportunities for growth and development with access to various services and resources to enable you to recognize and enhance your skills. Take charge of your career and visit SSC’s Academy and L&D Hub to learn about and sign up for development opportunities.

• Language Training

• Learn Series

• Leadership Development

• GCcampus (Canada School of Public Service)

• Performance Management Program

• Association of Public Sector Information Professionals (also known as DPI)

• Mentoring

• Internal Opportunities

• Required and Mandatory training

Employee Recognition

At SSC, we recognizes employees for exemplary performance and hard work. You can get involved by providing day-to-day recognition and nominating employees during award periods.

• Day-to-day recognition

• Instant recognition

• Career milestone awards

• SSC Award of Excellence, the President led annual award ceremony

GCworkplace and GCcoworking

SSC is leading the charge in the evolution of office spaces and in modernizing the way we work. In partnership with Public Services and Procurement Canada, we are creating workplaces where employees have the technology and tools they need to do their work, within spaces that promote collaboration.

Teleworking

Did you know that SSC employees are spread out in more than 80 different cities across Canada? SSC is committed to virtual management whenever feasible. SSC is a modern workplace that makes smart use of new technologies to improve networking, access to data and customer service. Learn more about teleworking.

Cool Tools

SSC provides a variety of tools that makes communicating easier and enables collaboration, helping us do our jobs

• Jabber

• WebEx

• SYNERGi

• GCdocs

• GCconnex

• GCpedia

• GCcollab

Fun activities

Get involved! Participate in local events and activities, become a member of a committee or volunteer; and remember to take your breaks.

Section 5: Our Resources

Learn about the resources that SSC has to offer, why to contact them, and how to reach them.

For more resources, check out SSC’s Service Catalogue, and Internal Services Catalogue.

• AAACT
  (Accessibility, Accommodation and Adaptive Computer Technology)

  Email : ssc.aaact-aatia.spc@canada.ca

  Telephone: 819-994-4835

  TTY: 819-994-3692

  The Accessibility, Accommodation and Adaptive Computer Technology (AAACT) Program's mandate is to assist with the integration into the workplace of employees with disabilities, injuries and ergonomic requirements, who require access to systems, programs, information, computers and computer resources.

• ACFO
  (Association of Canadian Financial Officers)

  Email: information@acfo-acaf.com

  Toll-free number: 1-877-728-0695

  Responsible for the deployment, maintenance and operations of a cost-effective, modern, reliable and secure network infrastructure including electronic data integration, communications networks, workplace technology devices, telecommunications and digital services, and the Government of Canada’s single-email solution.

• Agora

  Email: SSC.agora-agora.SPC@canada.ca

  SSC’s Agora Network is an employee-led innovation network; we aim to help shape the culture at SSC. The Network also aims to cultivate a community of motivated employees and provide them with professional development, networking, innovation, and learning opportunities. Our motto is Involved, Innovative and Inclusive. Employees should contact the Network in order to help create valuable opportunities for career development and personal growth, and foster a departmental sense of belonging.

• APN
  (Administrative Professionals’ Network)

  Email : SSC.apn-rpa.SPC@canada.ca

  Telephone: 613-995-5851

  The APN provides an SSC-wide forum for Program and Administrative employees (PA/AS/CR/IS/PM/CM/DA) our objective is to Share knowledge and tools, promote competitions and promotions within SSC, learning and career roadmaps to advance in your career.

  We invite you to participate in our yearly annual general meeting help in November. You can contact us at SSC.apn-rpa.SPC@canada.ca.

• CAPE
  (Canadian Association of Professional Employees)

  Email: general@acep-cape.ca

  Toll-free number: 1-800-265-9181

  The Canadian Association of Professional Employees is the third largest labour union in the federal public service. We represent 17,900 economists, policy analysts, researchers, statisticians, translators, interpreters and terminologists – among many others.

  Their work helps guide and inform policy-making and protect the equal status of our country’s official languages. Our members work primarily in the nation’s capital, but we have members in every province and territory.

  As a union, we are part of a global working-class movement; we are committed to the principles of social justice, fairness and equality – whether at home or abroad.

• Compensation, Pay and Benefits

  Email: julie.cousineau3@canada.ca

  Telephone: 819-665-2390

  Email: Alain Paquin

  Telephone: 613-793-1547

  All pay and benefit services for SSC employees are provided by Public Services and Procurement Canada’s Public Service Pay Center in Miramichi, New Brunswick.

  Visit the Pay and Benefits page or contact their team with any questions or concerns.

• Diversity

  Email: SSC.diversity-diversite.SPC@canada.ca

  Our team acts as a support for SSC employees by promoting inclusivity through projects focused on career development, learning, commemorative dates and employee resources. With the support of our advisory committees and Employment Equity (EE) Champions, we strive to make SSC a safe and inclusive workplace for all employees. Please do not hesitate to contact us should you have any project recommendations related to our team (relevant groups include but are not limited to the following: Women, Persons with Disabilities, Indigenous Peoples, Members of Visible Minority Groups and LGBTQ2+ Groups).

• GSU
  (Government Services Union)

  Email: gsu-ssg@psac-afpc.com

  Telephone: 613-560-4395

  Toll-free number: 1-888-220-2414

  Government Services Union represent members from the following Collective Agreements: PA, SV, TC and EB. We have more than 8000 members across Canada. Members should contact us if they believe their rights under their collective agreements have been contravened or want more information on other union related matters.

• Harassment Prevention

  Email: ssc.harassmentprevention-preventionduharcelement.spc@canada.ca

  Toll-free number: 1-855-862-1810

  Advisors with the Harassment Prevention and Resolution team will listen, advise and guide you in choosing the most appropriate means to resolve your conflict. They will inform you of your rights and responsibilities, available services, possible approaches and will provide support on an ad hoc basis.

• Informal Conflict Management Services

  Email: SSC.conflictresolution-resolutionconflits.SPC@canada.ca

  Toll-free number: 1-855-862-1810

  Informal Conflict Management Services (ICMS) at Shared Services Canada (SSC) provide advice, guidance and tools to prevent, or effectively manage, conflicts in the workplace. It is voluntary, confidential, impartial, flexible and exempt of reprisal or retaliation.

• Language Training

  Email: SSC.languagetraining-formationlinguistique.SPC@canada.ca

  The Language Training team provides advice and guidance on training options and promote related initiatives. Employees should contact us if they are interested in taking language training whether it be for OL obligations or developmental purposes.

• Manager’s Network

  Email: GU-GESTIO@canada.ca

  The purpose Managers’ Network is to enable SSC managers to excel and be fully engaged within SSC. We believe in capability, inclusion, awareness, connection and contribution to create an engaged expert SSC management team. It will allow for managers as well as aspiring managers to be equipped with resources, tools, and information to thrive in their role and be fully engaged in SSC and Government of Canada initiatives.

• Mental Health

  Email:ssc.wellbeing-mieuxetre.spc@canada.ca

  SSC is committed to proving a psychologically safe and healthy workplace that is collaborative and supportive, promotes a positive workplace culture, and minimizes workplace risks related to mental health, supports people with mental health conditions appropriately and prevents discrimination. The objectives of the HRW Mental Health Programs and Strategies are to:

  1. 1. Raise awareness of mental health conditions and reduce stigma
  2. 2. Support employees suffering from a mental health condition
  3. 3. Create a positive and supportive culture where people and performance thrive.

• Official Languages

  Email:SSC.ol-lo.SPC@canada.ca

  The Official Languages Unit has the mandate to support and coordinate SSC’s responsibilities under the Official Languages Act. Have you ever wondered which are your rights and obligations? Wonder no more: we can provide advice and guidance for employees or managers.

• OHS
  (Occupational Health and Safety)

  Email: SSC.OHS-SST.SPC@canada.ca

  Shared Services Canada (SSC) is building sustainable healthy and safe workplaces for its employees.

  Enabling a healthy and safe environment is everyone's responsibility. Management, employees, and workplace committees and representatives each play an important and legislated role in the:

  • Identification, assessment and control of hazardous conditions;

  • Implementation and monitoring of corrective measures;

  • Investigation and reporting of accidents/incidents; and,

  • Inspection of workplaces and resolution of health and safety concerns.

  Visit our Occupational Health and Safety contact page for more information.

• Ombudsman

  Email:ssc.ombudsman.spc@canada.ca

  Contact the Office of the Ombudsman if you:

  • •Wish to raise and discuss any kind of workplace issue or concerns informally and confidentially.
  • •Require coaching on how to address issues in the workplace.
  • •Need help in navigating the system and accessing available formal and informal resources.

• PIPSC
  (The Professional Institute of the Public Service of Canada)

  Email: crbradle@pipsc.ca

  Telephone: 902- 314-1824

  Telephone: 902-316-0017

  The Professional Institute of the Public Service of Canada (PIPSC) is the largest union in Canada representing scientists and professionals employed at the federal and some provincial and territorial levels of government.

  At Shared Services Canada, we represent over 60% of the employees including members of the CS Group, AV Group and NR Group.

• Security

  Email:SSC.securitysteam-securitefesms.SPC@canada.ca

  Corporate Security at SSC provides security for SSC employees and for our department: security screening and personnel security, physical security, IT security, security of information, emergency management and business continuity planning.

  
  

  You can find out more about what we do on MySSC or by email.

• Staffing

  Email:ssc.staffingcomplaints-plaintesdotation.spc@canada.ca

  Email: ssc.staffingoperationshrw-operationsdedotationhrw.spc@canada.ca

  If you have questions or concerns about staffing at SSC, contact SSC Staffing Complaints Department or SSC Staffing Operations HRW.

• SSC Travel

  Email: SSC.travel-voyages.SPC@canada.ca

  Telephone: 819-718-0111

  Contact the SSC Travel Services Help Desk for any questions or concerns regarding travel.

• Values and Ethics

  Email: SSC.valuesethics-valeursethiques@canada.ca

  Toll-free number: 1-855-862-1810

  The intention of SSC's ethics program is to provide guidance, a framework that will guide, assess and improve the ethical environment of Shared Services Canada (SSC) for its employees. Employees who face an ethical dilemma or wish to discuss a particular situation can receive advice and guidance by writing to the generic mail box or by contacting one of the Values and Ethics advisors.